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FAQ

General Questions


What is BoxyPay?

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BoxyPay allows individuals to transfer money with the highest levels of convenience and security.

How does BoxyPay work?

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You can send money in 3 easy steps. 1. Select the country you would like to send money to. 2. Add beneficiary/recipient details 3. Decide how you would like to pay for the transfer and send.

What is BoxyTel?

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BoxyTel is our international calling card platform that has been integrated with our BoxyPay money transfer technology. You can send money and make international calls all from the same website and mobile application. How convenient is that?!

How do I sign up for BoxyPay?

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There are two methods:

-Online at www.boxypay.com/signup
-Through our mobile APP

Is my money secure with BoxyPay?

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Absolutely. Security of your funds is our utmost priority. We use bank grade encryption and dual layer access control with account password and PIN.

Do I need to open an account to transfer money?

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You can only use our service after you have created an account with us.

How much does it cost to open an account?

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It's FREE to open an account. You can open an account in under 1 minute.

Can I have multiple accounts?

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No, only one account per sender. If you have problems with your account or need help please contact us at 678-935-1950 or email us at [email protected]

Does the receiver/beneficiary need a BoxyPay account ?

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No, but you will need the receiver's full name and bank details when you initiate the first transfer. After your first transfer, you can just select his/her name from a list of contacts.

What information do I need to create an account?

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Your full legal name, email address, phone number.

What information do I need to send a transfer online?

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You full bank details or debit card information, beneficiary’s full legal name and bank information.

I don't want to give my details. What other ways can I pay for transfers?

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You can send a money transfer through any of our participating agents. We are constantly adding new agents. Please check with us in the future to find an agent near you.



Sending Money


How can I send money with BoxyPay?

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There are two methods:

-Via prepaid voucher at one of our participating merchant locations.
-Via debit card transaction online at our website or at one of our participating merchant locations.

What currencies am I allowed to transfer through BoxyPay?

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Your money will be received in United States dollars (USD) and transferred into designated country currency. We do not payout in USD.

How much money can I send?

When you first register with Boxypay.com you will be able to send up to $999 within a 24-hour period, and up to $6,999 every 180 days. To increase your sending limit just follow the instruction below.

OUR LIMITS :

 Per Transaction Limit24 Hours30 Days180 Days
Starter Level$999$999$3999$6999
 Default Limits   
Level - 1$2999$2999$6000$9999
 Add and Verify a debit card   
Level - 2$3999$7999$9999$25000
 Complete identity verification *Complete Verification   
Level - 3$4999$9999$25000$60000
 Provide us with
- Proof of residency
- Proof of Income
- Completed Questionnaire Form
*complete verification require providing last four of ssn and dob and address
   
If these limits do not satisfy your sending needs please contact us to discuss custom sending limits.    

 

Why isn't my country listed as an option?

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We are rapidly expanding to other countries. We will email you when we add more countries.

When can i see my transaction confirmation?

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As soon as the transfer is paid, we’ll display the receipt on your BoxyPay account (online or in the mobile app) and if you provided an email, we will send you a copy via email.



Receiving Money


How will my family and friends receive the funds of the transfer?

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We offer the following three receiving options:

1. Cash pick up: The receiver will need to show the transfer number and a government issued ID at the pick up location. The transfer code will be displayed in your transaction receipt. Also, we will send him/her a text message (SMS) with the transfer number if a mobile number was entered in the receiver profile. Please be aware that cash pick up is not available at all locations.

2. Direct deposit: You’ll need to enter the receiver’s bank account information and we will deposit the funds directly into his/her account.

What currency will the money I receive be in?

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Your receiver will collect transfer in their local currency.

What is the exchange rate of my transfer?

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We will always display the exchange rate that applies to your transfer before you pay for it. You will always know the amount in local currency that your receiver will collect!.

How many days does the receiver have to collect the money ?

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The receiver has 45 days to pick up the transfer in cash. Otherwise, we will automatically cancel the transaction and the funds (less transfer fee) will be credited back to the card used to pay for the transfer.

If the receiver is busy, can someone else collect in his/her behalf?

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No. The receiver information in your account has to match the ID of the person picking up the cash.



Account Management


How do I change my password?

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Please navigate to the Account Settings section in your account and select Change Password. You will be prompted to enter your original password and PIN before being allowed to change your password. An email will also be sent to you directly to notify you of such change.

Can I view a record of my previous transactions?

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Absolutely! Please go to Transaction History on your account. You will have several options to sort and filter through your previous transactions.

I see 2 balances on my profile. What does that mean?

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BoxyPay balance is your money transfer balance while your BoxyTel is your international calling card balance. We will give you FREE $5 international calling credit on your first transfer of over $100! You can transfer funds from your BoxyPay balance into your BoxyTel balance to make international calls. Boxytel to BoxyPay balance transfer is not allowed.



Cancelling Transfers


When can I cancel a transfer?

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You are eligible for a full refund if you cancel a transaction within 30 minutes provided the money hasn't been deposited in the beneficiary’s account or picked up by the beneficiary.

If the receiver already has the fund, can I still cancel the transfer?

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No, you cannot cancel the transfer if the receiver already collected the cash or has received the bank deposit. If you think there was an error or you want to report a problem, please call us at 413-351-2938

If my cancellation is approved, will i get a full refund?

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When you cancel a transfer a member of our team will review your request. If the cancellation is approved, we will notify you. Refunds for transfers will be credited back to the card used to fund the transfer. If you experience any issues with your refund, please contact us at 413-351-2938.

How long does it take to get my refund?

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Processing of refunds may take up to 7 business days.



Privacy and Security


Is the BoxyPay app and website secure?

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Absolutely! We utilize bank grade security and ensure all accounts must go through a 2-step authentication system of password and PIN before you are allowed to successfully log in.

Does Boxypay share or sell my information with any 3rd party vendors?

Boxypay does not sell any customer information. The only time we share your information with third parties is when required by our partners to process your transactions or when required to comply with applicable law, statutes, and regulations. If you didn’t find the answer you were looking for, remember you can call us at any time at 413-351-2938.

How do I know my transfer has been paid?

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You can track the status of your transactions at any time! Just go to your dashboard, you can view the status of all your transfers while there. We update transfer information in real time!



Promotions


Are there any promotions or referral programs?

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Yes! You get a FREE $5 international calling card on your first qualifying (minimum of $100) transfer. Each time you refer a friend, you get another $5 free international card on their first qualifying transfer. There are no limits to how much calling credit you can get.

What should I do if i have a complaint about Boxypay?

If you have a complaint about a transaction on our website or mobile application, please contact us directly at this number 413-351-2938 or via email [email protected] If you feel our complaint resolution is not satisfactory and you need further help, please call the Department of Banking and Finance at 1-800-436-7442 or http://dbf.georgia.gov for the state of Georgia.


BoxyPay: The gift that keeps on giving

Refer a friend and EARN $10 FREE when they send a $100 or More. PLUSGet FREE call credit with each qualifying transfer.
Refer a friend
Get BoxypayMoney Transfer & International Calling Apps

We've got your Back.

Boxypay is committed to securing your financial information and employ proven technology to protect and secure your personal information. We also offer a money-back guarantee for your peace of mind.

Sending money with Boxypay is easy.

Boxypay allows you to send money worldwide to friends and family in 38 countries from your computer, tablet, or mobile phone. We also offer convenient ways for your loved ones to receive their money. Plus, track your transactions with text updates, email notifications, and online access from your PC or mobile device. ​Boxypay representatives are available by email 24/7 - [email protected] ​to make sending funds to loved ones fast and simple.

Help M-F 9am-6pm EST - Call (678) 935-1950